Refund Policy

Refund Policy

At Kit.Africa, we are committed to delivering high-quality software services that power your business. Our platform is built to provide reliable, innovative, and easy-to-use solutions for your retail, sales, inventory, and business management needs. However, we understand that situations may arise where you might need a refund. This Refund Policy outlines the circumstances under which refunds are offered, and the processes involved.

1. Free Trial and Evaluation

We offer a 7-day free trial (or as specified in your plan) for new users to evaluate our platform before committing to a paid subscription. During this trial period, you can access all or limited features of Kit.Africa, depending on the plan selected. We encourage all prospective customers to fully explore our platform during this trial phase to ensure it meets your needs before making any payment.

2. Monthly and Annual Subscriptions

Once your free trial ends, your chosen subscription plan becomes active and billing begins based on the plan selected.

  • Monthly Plans: Payments for monthly subscriptions are non-refundable after the billing date. However, you may cancel your subscription at any time to avoid future billing.

  • Annual Plans: We offer a 14-day refund window after the initial charge for annual plans if you are unsatisfied with the service. Refunds will not be issued after this period, but you can continue using the service until the end of your subscription term.

3. Renewal and Auto-Billing

All subscriptions renew automatically at the end of their billing cycle (monthly or annually) unless explicitly canceled before the renewal date. It is your responsibility to manage your subscription settings. Refunds are not granted for automatic renewals that were not canceled in time.

4. Refund Eligibility

Refunds may be issued under the following limited circumstances:

  • Service not delivered as promised: If there was a technical issue on our end that prevented you from using the service and our support team couldn’t resolve it.

  • Duplicate payment: If you were charged multiple times for the same service due to a system or payment gateway error.

  • Incorrect Plan Selection: If you accidentally purchased the wrong plan and notify us within 3 days of the transaction.

We reserve the right to approve or deny any refund request at our sole discretion based on the nature of the issue, timing, and usage of the platform.

5. How to Request a Refund

To request a refund, you must email support@kit.africa within the appropriate refund eligibility window with the following details:

  • Your registered email address

  • Invoice or transaction ID

  • Reason for the refund request

  • Screenshots or supporting documentation (if applicable)

Our billing team will review your request and respond within 5–7 business days.

6. No Refunds for the Following

  • Refunds will not be provided for partial months of service.

  • Refunds are not given for setup fees, add-ons, API usage charges, or one-time implementation services.

  • Refunds will not be considered if you violate our Terms of Service, engage in abuse, or misuse of the platform.

  • No refunds are provided for third-party integrations or products purchased via Kit.Africa from third-party vendors.

7. Chargebacks

Initiating a chargeback or dispute without contacting Kit.Africa first may result in the suspension or termination of your account. We strongly encourage you to reach out to our support team to resolve any billing issues before contacting your bank or credit card company.

8. Cancellation Policy

You can cancel your subscription at any time through your Kit.Africa dashboard or by contacting support. Upon cancellation:

  • Your subscription will remain active until the end of the billing cycle.

  • No further charges will occur after the current billing cycle ends.

  • Cancellation does not automatically entitle you to a refund unless within the eligible window as stated above.

9. Modifications to This Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. Continued use of Kit.Africa after such changes constitutes your agreement to the revised terms.

10. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

📧 Email: support@kit.africa
🌐 Website: https://kit.africa