Kit Support

Support cases your customers can see.

Cases with SLA, priority and canned replies; customers raise and track cases from the Kit apps.

No card needed · 14-day trial · Switch on from Settings, then Modules

Add-on · UGX 30,000 a monthBonus Accounting included free in every plan

Kit Support: new case form — Real screens from Kit Support (demo business)

Trusted by 4,200+ businesses in 6 countries EFRIS-ready receipts from the same record Kit AI in every plan with a weekly token allowance Accounting included free in every plan

What it does

Cases with SLA

1Cases with SLA, priority and canned replies

2Customers raise and track cases from the Kit apps

3Access requests audited end to end

Works with

Kit Support on the phone, on the till and in Kit AI

Kit Business mobile home: today's sales and KPIs

Kit Business mobileSales and stock in your pocket

Your business in your pocket: today's sales, stock, cash and alerts. Android and iOS.

Get the app

Kit POS DesktopOffline is not a day off

The till that keeps selling when the internet does not; syncs when the line is back. Windows.

See the Windows till

Kit AI answering a question with numbers from this business only

Kit AIAsk Kit AI about Support

Answered from your own records, under your own role. Included in every plan with a weekly token allowance; extra usage draws on your business credits.

Meet Kit AI

Who it is for

Built for service businesses

Cases with SLA, priority and canned replies; customers raise and track cases from the Kit apps.

Service businesses All industries

Team working together around a laptop — Photo: PICHA Stock / Pexels

Plans

One add-on. Every plan. Accounting thrown in.

Add-on · UGX 30,000 a month. Yearly = 10 × monthly on the plan, extras and every add-on: pay for 10 months, not 12. Prices include 18% VAT.

Kit Support

Cases with SLA

Economy

UGX 30,000

a month on top of the plan

1 location · 5 users

DeluxeMost popular

UGX 30,000

a month on top of the plan

3 locations · 15 users

Plus

UGX 30,000

a month on top of the plan

10 locations · 100 users

Custom

Bundled at a group rate

Unlimited locations and users

Plans: Economy UGX 268,000 · Deluxe UGX 538,000 · Plus UGX 1,288,000 · a month; Custom: talk to sales. Two months free when you pay yearly.

Kit Support gives you:

Cases with SLA, priority and canned replies
Customers raise and track cases from the Kit apps
Access requests audited end to end
Kit Accounting, included free Bonus

Start free Compare all plans

14-day trial, no card. Pay by MTN MoMo, Airtel Money, card, bank transfer or Kit Pay.

AAccounting included free in every planBonus

Kit Accounting is a free module, on by default for every business: ledger, P&L, balance sheet and ageing, with every sale, purchase and payment posted automatically.

Pair it with Kit AI

125,000 tokens a week on Economy, 625,000 tokens a week on Deluxe, 2,500,000 tokens a week on Plus; Custom is tailored.

Included in every plan with a weekly token allowance; extra usage draws on your business credits.

FAQ

Questions about Kit Support

Is Kit Support included in my plan?

Kit Support is an add-on at UGX 30,000 a month on Economy, Deluxe and Plus, bundled at a group rate on Custom. Pay yearly and get two months free. Prices include 18% VAT.

Does Accounting pick up what happens in Kit Support?

Yes. Every sale, bill, purchase and payment recorded in Kit Support posts to Kit Accounting by itself, and Accounting is included free in every plan.

Can Kit AI answer questions about Kit Support?

Yes. Included in every plan with a weekly token allowance; extra usage draws on your business credits. Answers use only your business's records and respect each user's role.

Which devices does Kit Support run on?

Kit Support runs in any browser on a laptop or a phone, and the numbers show on Kit Business mobile. Sales still ring on the Kit POS Desktop till when the internet is down.

How do I switch Kit Support on?

Start free, then open Settings, then Modules, and switch Kit Support on. It is billed with your plan and prorated when you add it mid-period.

Kit Support