Kit
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System status

All systems operational.

Kit is served from one platform at pos.kit.africa. This page tells you what is running, where incidents are announced, and who to call when your till or phone says otherwise.

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OperationalUptime over the last 12 months: 99.95 %. Planned maintenance is announced to administrators by email at least 24 hours ahead and runs outside East African business hours.
Components

What this page covers.

  • Kit web app (pos.kit.africa)Till, stock, CRM, hotel, restaurant, accounting, payroll and every other module in the browser
    Operational
  • Kit API and mobile appsKit Business on Android and iOS, Kit CRM mobile, Kit Hotel Staff
    Operational
  • Kit POS Desktop syncOffline sales from Windows tills reaching the office
    Operational
  • Kit AIChat answers, Kit AI desktop and the weekly token meter
    Operational
  • EFRIS fiscalisationInvoices sent to the Uganda Revenue Authority and fiscal numbers returned
    Operational
  • Mobile money and Kit PayMTN and Airtel payment prompts and confirmations
    Operational
  • Downloads and installer feedskit.africa/download.html and pos.kit.africa/pos-desktop
    Operational

A component shows degraded when more than a few businesses are affected for more than ten minutes. Problems with one business, one till or one phone are handled as support cases, not incidents.

Where incidents are announced

This page is updated by the Kit support team during an incident. Administrators of affected businesses also get an email, and the Kit WhatsApp line carries the same note. A live automated status feed is on the roadmap; until then, this page is the source.

If the till is offline

Kit POS Desktop keeps selling without a connection and syncs later. If the web says a till has sync debt for more than a day, check the till's internet first, then call us. Nothing is lost: the sales sit on the till until they reach the office.

If EFRIS is slow

URA's EFRIS service has its own maintenance windows. Kit queues fiscal requests and retries them, so you can keep selling. Receipts print the fiscal number as soon as URA returns it.

Something not right on your side?

Call or WhatsApp +256 200 900 604, Monday to Saturday, business hours (EAT), or open a case from inside Kit.

Call +256 200 900 604Help centre

Existing customers: pos.kit.africa