Help centre
Help that answers on the first try.
Short videos for every job in Kit, written answers to the questions we hear most, and a support team that picks up the phone. No ticket queue standing in front of the humans.
WhatsApp or call+256 200 900 604Monday to Saturday, business hours (EAT)
Email supportsupport@kit.africaInclude your business name and, for a desktop question, the app version. Someone answers within one working day.
Inside KitOpen a support case from KitHelp › Open support case. Your case lands with the agents together with the screen you were on.
By job
Find the video for the thing you are doing.
Every guide is a public video on the Kit YouTube channel, three to six minutes long, recorded on a real demo business.
Getting started
- Kit POS home dashboard explained: KPIs and widgets6:16
- How to upload, share and attach files in Kit POS5:09
- How to set up tax rates and tax groups in Kit POS3:44
- How to find any record in Kit POS with Ctrl+K and filters4:22
- Kit POS modules explained: where everything lives4:07
Selling every day
Open on the guides pageProducts and stock
- Kit POS product settings explained: SKU, units and expiry4:28
- How to set up brands, categories and units in Kit POS4:04
- How to build and sell combo products in Kit POS4:39
- Variable Products in Kit: Sizes, Photos & Stock Alerts3:25
- Add Your First Product in Kit (Price, Tax, Stock)4:52
Purchases and suppliers
Open on the guides pageQuick answers
The questions we hear most.
Does the till keep working when the internet drops?
Yes. Kit POS Desktop for Windows keeps selling and printing receipts offline and syncs the sales when the line is back. The web till at pos.kit.africa needs a connection. Download Kit POS Desktop.
How do I set up EFRIS fiscalisation?
Set your tax rates and tax groups first (there is a guide video), then write to support@kit.africa with your TIN and device details and we switch on the URA link for your business.
Can I run Kit on my phone?
Yes. The Kit Business app is on Google Play and the App Store, and the full system runs in your phone browser too. Watch how.
Is accounting really free?
Kit Accounting is a free module, on by default for every business: ledger, P&L, balance sheet and ageing, with every sale, purchase and payment posted automatically. Bonus
Is Kit AI an extra charge?
No. Included in every plan with a weekly token allowance; extra usage draws on your business credits. See pricing for each plan's weekly allowance.
Who do I call when something is wrong?
WhatsApp or call +256 200 900 604, email support@kit.africa, or open a case from inside Kit. Check system status first if the whole system seems slow.
Still stuck? Talk to a person.
Support runs Monday to Saturday, business hours (EAT). Sales and migrations answer within one working day.
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